Check your pledge for payment error. Production & Shipping Update.
11 days ago
– Sat, Dec 07, 2024 at 03:35:31 PM
Thanks to everyone for making the MARKSMITH ULTRAFINE Ti a success! I appreciate you all. If your pledge was properly processed, skip this next section. There are currently 68 backers with errored pledges who will miss out on their Marksmith if the payment method isn't updated/fixed. I wish I could send an update only to those backers, but there's no option, so here it goes.
How to Fix Errored Pledges
Here's a video that shows how to fix your payment:
https://www.youtube.com/watch?v=T5bYf6r1Km0
More details provided by Kickstarter:
Log in to Kickstarter and click the “Fix payment” button in the banner at the top of your screen. This will guide you through the process of changing or retrying your payment method.
It may not necessarily be the case that there’s a specific issue with your card, so much as that you’ll need to ask your bank why this charge in particular is being declined. You may also want to include the details of this transaction, such as:
- The charge being from Kickstarter.
- The amount pledged for the project.
- The date when Kickstarter attempted to collect your pledge. This was the date that the project you backed ended. If the project hasn't ended yet, you can use the date you attempted to pledge.
- Additionally, it may be helpful to request that your bank “whitelist” any charges from Kickstarter.
Once you’ve contacted your bank, feel free to log in to the Kickstarter account from which you pledged and click the “Fix Payment” button in the “Important Notifications” banner.
Please send a message if you have any further issues.
PRODUCTION, BACKERKIT SURVEYS, SHIPPING
Backerkit surveys have been sent out to the "In Time For The Holidays" pledge level only so far, and we begin shipping those on Monday.
The Backerkit surveys for the other pledge levels will be sent out at the end of January or the beginning of February when we are ready to ship the second batch. We are waiting for those surveys to ensure we have the most up-to-date shipping info.
During the Kickstarter, we started making the next batch of Marksmith UltraFine Ti, which should be completed in Jan/Feb and we'll begin shipping in February.
Don't Miss Out On New Projects
Jellop has helped us with marketing for this and past projects. They also have a great newsletter for new Kickstarter projects:
Our project was featured on the First Backer Newsletter, and we'd like to invite you to join its growing community of Kickstarter backers. You'll receive fresh Kickstarter projects, and amazing early bird offers, as well as awesome freebies delivered right to your inbox. Click here to subscribe.
Thank you,
Daniel and Soul Built Team